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Terms and Conditions

About these Terms and Conditions

If you buy with us in-store or shop online, these General Terms and Conditions will apply. We have other important terms that we like you to read including our Privacy policy and Returns policy.

Casa di Gusto (ROTEUS LTD) is a company registered in Cyprus with its registered office at 72 Eleftheriou Venizelou Street, 2480, Tseri Industrial Area, Nicosia.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase.

If you have any questions about these terms and conditions or the policies, please contact us at +357 22 015350 or via email at eshop@casadigusto.com.

We ask that you carefully read these terms before using our website. These terms of use tell you about the way you can use our website. By continuing to browse on our website, you accept these terms and conditions. If you do not accept these terms of this policy, you must not use our site.

 

General terms

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website, the colours of products may vary depending on a few factors your display settings. Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

We do our best to ensure that our website operates properly at all times, but we make no warranties as to the availability or accessibility of our website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of our website. If our prices are displayed incorrectly, we reserve the right to rectify the prices and not sell you the product at the price you originally saw on our website.


Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through Casa di Gusto Shop Online either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

 

Payment

You can pay with all major credit and debit cards. We also accept bank transfers.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

 

Pricing

Unless otherwise stated all prices shown at Casa di Gusto Online Shop are inclusive of VAT. The product prices shown do not include the delivery fee, which will be added to your total order price.

 

Online

Not all promotions that are offered by Casa di Gusto stores will be available online, and vice versa. We reserve the right to adjust prices, products, and special offers at our discretion.

 

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

 

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures. Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible.

If our delivery team consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.

Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialised lifting equipment, this has to be chosen by you at checkout by selecting the forklift service.  Our delivery team will unpack and assemble delivered products and remove any packaging unless otherwise demanded. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.

 

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own.

Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge.

If you have selected the authority to leave option at checkout, you will be providing our drivers permission to leave your order at the delivery address without a signature and you agree that the order is deemed ‘delivered’ when left at the delivery address. When you choose authority to leave, you are accepting full responsibility of the safe delivery of the order. You will receive a call from the driver 1 hour before the delivery to let you know the driver is on the way. The driver will leave your order in a secure and sheltered place if safe to do so. If the driver at his own discretion decides that it is not safe to do so, the driver may decide not to leave the order. In this event, our customer services team will contact you to arrange a new delivery date. If you have chosen authority to leave for your room of choice delivery but you are not going to be home, your order will be left at your front door. For flats or buildings with multiple dwellings, this is your flat front door, given the driver is able to enter the building. Pictures will be taken to confirm delivery was made. We will not be responsible for any damaged or stolen goods after the delivery with authority to leave has taken place.

 

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify Casa di Gusto Customer Service at +357 22 015350 as soon as possible after delivery. Please keep any damaged products so that we can inspect at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

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